- HOW DO I GET IN TOUCH?
- HOW LONG WILL MY ORDER TAKE?
We sell Ready to Wear items which usually take up to 48 hours from ordering, not including weekends or bank holidays. We ship the same day as you order before 2pm, the same working day. If we are out of stock for any reason, we will email you and let you know of any delays or alternatives. A full refund will be issued if you are not happy with this time scale or suggested alternatives.
- I WANT TO ORDER BUT NEED IT QUICK, IS THIS POSSIBLE?
We offer a premium postage service which is guaranteed before 1pm the next working day for an additional £5 postage cost. Please email to confirm/order this service.
- WHAT METHODS OF PAYMENT DO YOU ACCEPT?
Currently Paypal via our site or we can accept bank transfers via email.
- CAN I MODIFY/CANCEL MY ORDER?
If a mistake has been made on your order, please contact us immediately. As costs are borne to us immediately after an order has been placed, we do not offer a cancellation service. Please be sure of your order before confirming.
- MY ORDER HAS ARRIVED & IT DOESN’T FIT, WHAT CAN I DO?
If a garment arrives and is a little too big, or long please use the returns form in your parcel to send this back to the below address with information of the alterations needed. Please email us and customer services will authorise your return & return code. If a garment arrives, and due to incorrect measurements or it is too small then we can still alter this for a small remake fee.
- MY ORDER HASN’T ARRIVED, WHERE IS IT?
‘Next Day Delivery’ items are shipped before 2pm the same working day. Orders made after 2pm are shipped the next working day. This does not include weekends or bank holidays. We use tracked & signed for 1st Class recorded. This is not 100% guaranteed next day. Your item is insured for £50. We can not be held responsible for loss or damage to items in the shipping process. If you would like an alternative shipping method, please email us.
- I WOULD LIKE TO PLACE A CUSTOM ORDER, HOW DO I DO THIS?
We love collaborating with customers to create dream dresses! Just email over as much imagery, sketches and description as possible and our admin team will get back to you with more details, costings & a time scale.
- CAN I VISIT YOUR STUDIO?
We welcome customers to come and visit our Lancashire based studios. Studio appointments are limited and need to be booked with admin via email; Rene_boutique@hotmail.com Admin will send available time slots. Pricing for studio appointments are £30 per half hour.
- DO YOU OFFER REFUNDS OR EXCHANGES?
Our Next Day Delivery Ready to wear items are exchange only. All items are handmade in our Lancashire based studio. Due to the nature of our items, we do not offer refunds. Please be sure to ask any questions about sizing & colour prior to ordering. Items that may incur a manufacturing default can be exchanged only for a like for like item.
All items are quality checked by 2 staff members prior to being shipped. If you deem your item to be applicable for an exchange, please contact us within 7 days upon receiving it. Please attach full sized photographs of your item(s) & description of the fault in the email, which will help you obtain a more efficient solution from us. Please note that returning packages needs prior approval from our Customer Service via email.
Please confirm the shipping address before sending packages back to us, and please make sure to use signed for postage as we can not be held responsible for loss or damage of items in the post. We follow a strict code of conduct under the Consumer Rights Act 2015.
- WHAT SHIPPING OPTIONS DO YOU OFFER?
UK shipping is £5 tracked & signed up to 1kg/1 dress and can take up to 2 working days from ordering.
Republic of Ireland is £12 up to 1kg/1 dress and takes up to 5 working days from ordering.
International shipping is usually £20 approx up to 1kg/1 dress and can take 7-14 working days from ordering.
All items are sent tracked & signed for.
- HOW DO I WASH MY ITEM?
Depending on the fabric, most items can be washed on a delicate wash at 30 Degrees, however we always recommend dry cleaning to ensure items look their best for as long as possible. Scuba fabric items contain high amounts of dye that can transfer onto light coloured clothing and via washing.