All items are handmade in our Lancashire based studio. Due to the nature of our items, we do not offer refunds. Please be sure to ask any questions about sizing & colour prior to ordering. Items that may incur a manufacturing default can be exchanged only for a like for like item.
All items are quality checked by 2 staff members prior to being shipped. If you deem your item to be applicable for an exchange, please contact us within 7 days upon receiving it. Please attach full sized photographs of your item(s) & description of the fault in the email, which will help you obtain a more efficient solution from us. Please note that returning packages needs prior approval from our Customer Service via email.
Please confirm the shipping address before sending packages back to us, and please make sure to use signed for postage as we can not be held responsible for loss or damage of items in the post. We follow a strict code of conduct under the Consumer Rights Act 2015.