We post 2nd Class Signed For via Royal Mail for delivery in 2-3 working days. For larger orders we will send via a courier service for next day delivery. We will send a shipping confirmation on the day your item(s) has been sent to let you know when you should expect your parcel. Delivery dates are approximate and cannot be guaranteed.
Once your order has been shipped and a tracking code/proof of postage has been provided, we are no longer responsible for the whereabouts of your order. We can only contact Royal Mail on your behalf if your parcel has not arrived 10 working days after the delivery aim of 2-3 working days. If your parcel is lost, we cannot guarantee a full refund unless you have chosen Special Delivery.
We cannot be held responsible for late delivery, loss, damage or parcels that are not collected by yourself should you not be in to sign for them. You will be given a tracking number for you to follow up your parcel. During exceptionally busy periods, delivery dates could be delayed. We will inform you in advance should this be the case. We would advise ordering your Ready to Wear item 1-2 weeks prior and your Made to Measure item 1-3 months prior to your event to ensure it arrives in time.
A Special Delivery option (next day guaranteed up to £500) is advisable on all items to ensure next day delivery by 1pm. Extra postage costs will incur.
Over the Christmas period we can send packages via Royal Mail 1st Class Signed For delivery, however there is no guarantee of delivery in time. We recommend to request Special Delivery on all orders placed after 11/12/20.
Refunds or Exchanges
All items are handmade in our Lancashire based studio. Due to the nature of our items, we do not offer returns or refunds on our Made to Measure garments; returns are only available for our Ready to Wear collection. Please be sure to ask any questions about sizing & colour prior to ordering. Items that may incur a manufacturing default can be exchanged only for a like for like item. We do not offer returns or refunds on Swimwear both Made to Measure and Ready to Wear, and any Sale items.
All items are quality checked by 2 staff members prior to being shipped. If you deem your item to be applicable for an exchange, please contact us within 7 days upon receiving it. Please attach full sized photographs of your item(s) & description of the fault in the email, which will help you obtain a more efficient solution from us. Please note that returning packages needs prior approval from our Customer Service via email.
Please confirm the shipping address before sending packages back to us, and please make sure to use Signed For postage as we can not be held responsible for loss or damage of items in the post. Customer covers all return postage costs in all circumstances.
We follow a strict code of conduct under the Consumer Rights Act 2015.
Made to Measure & Bridal Cancellations
All Made to Measure orders cancelled prior to 2 weeks before the delivery date and within 6 months of the purchase date are subject to an 80% partial refund. We will retain 20% of the cost of the order in its entirety. Orders cancelled outside 6 months of the purchase date will only be eligible for a 50% partial refund.
All orders cancelled within 2 weeks of the delivery date will not be eligible for any refund, and we cannot put the monetary value towards another order. If a specialist fabric has been ordered or your item(s) has been cut, at any point after payment has been made, then again a 50% partial refund is offered in cancellation of your order.