We post 2nd Class Tracked & Signed via Royal Mail for delivery in 3-5 working days. For large orders we send via the courier APC for next day delivery. We will send a shipping confirmation on the day your item(s) has been sent to let you know when you should expect your parcel. Delivery dates are approximate and can not be guaranteed.
Once your order has been shipped and a tracking code/proof of postage has been provided, we are no longer responsible for the whereabouts of your order. If there is an issue with the delivery of your order once it has been shipped, you will need to contact Royal Mail for an update.
We can not be held responsible for loss, damage or parcels that are not collected by yourself should you not be in to sign for them. You will be given a tracking number for you to follow up your parcel. During exceptionally busy periods, delivery dates could be delayed. We will inform you in advance should this be the case. We would advise ordering your Ready To Wear item 1-2 weeks before your event to ensure it arrives in time.
A Special Delivery option (next day guaranteed up to £500) is advisable on all items to ensure next day delivery by 1pm. Extra postage costs will incur.
Refunds or Exchanges
All items are handmade in our Lancashire based studio. Due to the nature of our items, we do not offer refunds on our Made to Measure garments; refunds are only available for our Ready to Wear collection. Please be sure to ask any questions about sizing & colour prior to ordering. Items that may incur a manufacturing default can be exchanged only for a like for like item. We do not offer refunds on Swimwear both Made to Measure and Ready to Wear.
All items are quality checked by 2 staff members prior to being shipped. If you deem your item to be applicable for an exchange, please contact us within 7 days upon receiving it. Please attach full sized photographs of your item(s) & description of the fault in the email, which will help you obtain a more efficient solution from us. Please note that returning packages needs prior approval from our Customer Service via email.
Please confirm the shipping address before sending packages back to us, and please make sure to use signed for postage as we can not be held responsible for loss or damage of items in the post. Customer covers all return postage costs in all circumstances.
We follow a strict code of conduct under the Consumer Rights Act 2015.