FAQs

How do I get in touch?

Please complete our contact form and include a full description of your enquiry, pictures and the date you need your order by. For general enquiries call us on 07903 078900 or email us as rene_boutique@hotmail.com.

Do you have a shop?

Unfortunately we do not have a shop, but we do offer a bespoke measure and fitting service at our Lancashire based showroom! Please email us for further details.

How long will my order take?

Ready to Wear items usually take up to 48 hours from ordering, not including weekends or bank holidays. If ordered before 2pm we aim to ship the same/next working day. If the item is out of stock, we will email you and let you know of any delays or alternatives.

I want to order but need it quickly, is this possible?

We offer a premium postage service which is guaranteed before 1pm the next working day for an additional £5 postage cost. Please ensure you detail this in the comments and the date you need it by when placing your order online. We also offer a £25 ‘Fast Track’ sewing slot for last minute orders – please email to enquire further.

What methods of payment do you accept?

We accept all major credit & debit cards through our secure ‘Stripe’ payment system.

Can I modify or cancel my order?

If a mistake has been made on your order, please contact us immediately. As costs are borne to us immediately after an order has been placed, we do not offer a cancellation service. Please be sure of your order before confirming.

My order has arrived, it doesn’t fit, what should I do?

If your ‘Ready to Wear’ garment arrives and is a little too big/small, then please use the returns form in your parcel to send back to us with information of the new size you require. Please email us and customer services will authorise your return & return code.

If a ‘Made to Measure’ garment arrives and is too small/big due to incorrect measurements being provided, then we can alter the garment for a small remake fee. Please email us for further details.

Where is my order?

‘Next Day Delivery’ items are shipped before 2pm the same working day. Orders made after 2pm are shipped the next working day. This does not include weekends or bank holidays. We use tracked & signed for 1st Class recorded. This is not 100% guaranteed next day. Your item is insured for £50. We cannot be held responsible for loss or damage to items in the shipping process. If you would like an alternative shipping method, please specify when ordering.

How do I place a custom order?

We love collaborating with customers to create dream dresses! Please include as much information as possible when completing our contact form and our admin team will get back to you with more details, costings and a time scale.

Can I visit your showroom?

We welcome customers to come and visit our Lancashire based studios. Studio appointments are limited and need to be booked with admin via email. Pricing for studio appointments are £30 per half hour.

Do you offer refunds or exchanges?

Our Next Day Delivery Ready to wear items are exchange only. All items are handmade in our Lancashire based studio. Due to the nature of our items, we do not offer refunds. Please be sure to ask any questions about sizing & colour prior to ordering. Items that may incur a manufacturing default can be exchanged only for a like for like item.

All items are quality checked by 2 staff members prior to being shipped. If you deem your item to be applicable for an exchange, please contact us within 7 days upon receiving it. Please attach full sized photographs of your item(s) & description of the fault, which will help you obtain a more efficient solution from us. Please note that returning packages needs prior approval from our Customer Service Team via email.

Please confirm the shipping address before sending packages back to us, and please make sure to use signed for postage as we cannot be held responsible for loss or damage of items in the post. We follow a strict code of conduct under the Consumer Rights Act 2015.

What shipping options do you offer?

UK shipping is £5 tracked & signed up to 1kg/1 dress and can take up to 2 working days from ordering.

Republic of Ireland is £12 up to 1kg/1 dress and takes up to 5 working days from ordering.

International shipping is usually £20 approx. up to 1kg/1 dress and can take 7-14 working days from ordering.

All items are sent tracked & signed for.

How do I wash my item?

Depending on the fabric, most items can be washed on a delicate wash at 30 Degrees, however we always recommend dry cleaning to ensure items look their best for as long as possible. Scuba fabric items contain high amounts of dye that can transfer onto light coloured clothing when being washed so please be aware of this.

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