FREE STANDARD UK DELIVERY OVER £150

FAQs

Please complete our contact form and include a full description of your enquiry, pictures and the date you need your order by. For general enquiries call us on 07903078900 or email us at hello@renek.co.uk.

We do not have a shop, but we do offer a bespoke measure and fitting service in our Lancashire based showroom. To book your appointment, drop us an email here.

You can also find us stocked at the following bridal retailers:

Emma Hartley Bridal
54 Albert Rd
Colne
BB8 0AD
01282 859000

Sugared Almonds Bridal Boutique
69 Victoria Rd
Earby
Barnoldswick
BB18 6UN
01282 844800

Flamingo Boulevard Bridal Studio
The Secret Warehouse
Syren St
Bootle
L20 8HN
07400 236371

Ready to Wear items will usually be posted within 24 – 48 hours from ordering, not including weekends or bank holidays. If ordered before 2pm we aim to ship the same/next working day. If the item is out of stock, we will email you and let you know of any delays or alternatives. We cannot guarantee timescales especially during busy periods.

Made to Measure items can be made in 2-10 working days depending on our availability but we recommend to contact us 1-3 months in advance to ensure we have the sewing space. Our busy bridal period is typically March – August so please contact us with plenty of time to prevent any disappointment.

If our sewing slots are booked up we can offer a £25 ‘Fast Track’ sewing slot for last minute orders. This is added onto regular working hours and does not include delivery – please email to enquire further at hello@renek.co.uk.

We offer a premium postage service Special Delivery Next Day Guaranteed before 1pm (the next working day) for an additional cost. If needed please ensure you request this in the comments section with the date required when placing your order online. We will contact you via email to take the extra payment.

We accept all major credit & debit cards through our secure ‘Stripe’ payment system. We also accept PayPal.

If a mistake has been made on your order, please contact us immediately. We will acquiesce to any modifications where we can, but we cannot guarantee this will be possible and it may be chargeable.

 

For Ready to Wear orders we may be able to offer a cancellation depending on whether it has been packaged with postage arranged, please contact us immediately to query.

For Made to Measure orders we can only offer cancellations with a full refund if contacted within 24 hours of the order being placed excluding any last minute orders with a delivery date within 24 – 48 hours, any orders cancelled outside of this timeframe will follow our full cancellation policy found here.

Please bare in mind that if your measurements have changed or are due to change once your order has been placed, then you will need to contact us at least 2 weeks prior to your delivery date with the correct measurements. We cannot be held responsible if the measurements you have provided are incorrect.

If your Ready to Wear garment arrives and is a little too big/small, then please use the returns form in your parcel to send back to us with information of the new size you require. Please email us at hello@renek.co.uk and customer services will authorise your return & return code.

If a Made to Measure garment arrives and is too small/big, please email us immediately with full length photos of the issue. If the issue was caused by incorrect measurements being provided, we can arrange an alteration but this will be chargeable. If we discern that we are responsible then we may provide alterations free of charge.

We ship all our orders via Royal Mail 2nd Class Signed For with a delivery aim of 2 – 3 working days. Please use the tracking details given to track your parcel. We are only able to query with Royal Mail on your behalf once it has been longer than 10 working days past the delivery aim.

Your item is only insured up to £50. If you would like your item insured up to £500 plus next day delivery please request the Special Delivery option via email. We cannot be held responsible for loss or damage to items in the shipping process.

We love collaborating with customers to create dream dresses! Please include as much information as possible when completing our contact form and our admin team will get back to you with more details, costings and a time scale.

We welcome customers to come and visit our Lancashire based studios. Studio appointments are limited and need to be booked with admin via email. Pricing for studio appointments are £30 per half hour.

We only offer returns, refunds and exchanges on our Ready to Wear collection. All items are handmade in our Lancashire based studio. Due to the nature of our Made to Measure garments being made to the exact measurements of the customer, we do not offer returns or refunds. Please be sure to ask any questions about sizing & colour prior to ordering. Items that may incur a manufacturing default can be exchanged only for a like for like item.

All items are quality checked by 2 staff members prior to being shipped. If you deem your item to be applicable for an exchange, please contact us within 7 days upon receiving it. Please attach full sized photographs of your item(s) & description of the fault, which will help you obtain a more efficient solution from us. Please note that returning packages needs prior approval from our Customer Service Team via email.

Please confirm the shipping address before sending packages back to us, and please make sure to use tracked postage as we cannot be held responsible for loss or damage of items in the post. We follow a strict code of conduct under the Consumer Rights Act 2015.

For UK shipping we use Royal Mail 2nd Class Signed For insured up to £50 delivery which starts from £3 and depends on the weight of your order. It is usually £5 up to 2kg/1-2 dresses and can take to 2 – 3 working days from dispatch. We will provide tracking details once it is ready to dispatch. If your UK order is over £100, you will receive this delivery option for free at checkout.

We also offer Special Delivery Guaranteed Next Day insured up to £500 delivery which starts from £10 for up to 2kg, stretching to £20 to up to 20kg. This option is guaranteed to be delivered the following day by 1pm from the date of dispatch. We always recommend this option in order to insure the order for the fullest amount.

For larger orders we may also use a UK courier, typically DPD or APC. The delivery aim is 1 – 2 days from dispatch and you will receive tracking details.

Republic of Ireland is £12 up to 1kg/1 dress and can take 3 – 5 working days from dispatch.

International shipping is usually £20 approx. up to 1kg/1 dress depending on the location and can take 7 – 14 working days from ordering.

All items are sent tracked & signed for with tracking details available for all postage options. We cannot be held responsible for loss or damage during postage. All timescales are a guideline only and may be affected by exceptionally busy periods such as Christmas.

For best results we recommend dry cleaning all of our garments. If dry cleaning is not possible, we would recommend a cold hand wash. Some fabrics may contain high quantities of dye, ensure washed separately for the first wash.

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