READY TO WEAR 3-5 DAY UK DELIVERY
How do I get in touch?

Please complete our contact form and include a full description of your enquiry, pictures and the date you need your order by. For general enquiries call us on 07903 078900 or email us at customersupport@renek.co.uk.

Do you have a shop?

Unfortunately we do not have a shop, but we do offer a bespoke measure and fitting service at our Lancashire based showroom! Please email us for further details.

How long will my order take?

Ready to Wear items usually take up to 48 hours from ordering, not including weekends or bank holidays. If ordered before 2pm we aim to ship the same/next working day. If the item is out of stock, we will email you and let you know of any delays or alternatives.

I want to order but need it quickly, is this possible?

If our sewing slots are all booked up we can offer a £25 ‘Fast Track’ sewing slot for last minute orders. This is added onto regular working hours and does not include delivery – please email to enquire further at  customersupport@renek.co.uk.

We offer a premium postage service, Special Delivery guaranteed before 1pm the next working day, for an additional cost depending on the weight of your order. Please ensure you detail this in the comments and the date you need it by when placing your order online. We will contact you via email to take the extra payment.

What methods of payment do you accept?

We accept all major credit & debit cards through our secure ‘Stripe’ payment system. We also accept PayPal.

Can I modify or cancel my order?

If a mistake has been made on your order, please contact us immediately.

Please bare in mind that if your measurements have changed or are due to change once your order has been placed, then you will need to contact us at least 3 weeks prior to your delivery date with the correct measurements. We cannot be held responsible if the measurements you have provided are incorrect.

As costs are borne to us immediately after an order has been placed, we do not offer a cancellation service. Please be sure of your order before confirming.

My order has arrived, it doesn’t fit, what should I do?

If your ‘Ready to Wear’ garment arrives and is a little too big/small, then please use the returns form in your parcel to send back to us with information of the new size you require. Please email us and customer services will authorise your return & return code.

If a ‘Made to Measure’ garment arrives and is too small/big due to incorrect measurements being provided, then we can alter the garment for a fee. Please email us for further details.

Where is my order?

We ship all our orders via Royal Mail 2nd Class Signed For with a delivery aim of 2 – 3 working days. Please use the tracking details given to track your parcel. We are only able to query with Royal Mail on your behalf once it has been longer than 10 working days past the delivery aim.

Your item is only insured up to £50. If you would like your item insured up to £500 plus next day delivery please request the Special Delivery option via email. We cannot be held responsible for loss or damage to items in the shipping process.

How do I place a custom order?

We love collaborating with customers to create dream dresses! Please include as much information as possible when completing our contact form and our admin team will get back to you with more details, costings and a time scale.

Can I visit your showroom?

We welcome customers to come and visit our Lancashire based studios. Studio appointments are limited and need to be booked with admin via email. Pricing for studio appointments are £30 per half hour.

Do you offer refunds or exchanges?

We only offer returns, refunds and exchanges on our Ready to Wear collection. All items are handmade in our Lancashire based studio. Due to the nature of our Made to Measure garments, being made to the exact measurements of the customer, we do not offer returns or refunds. Please be sure to ask any questions about sizing & colour prior to ordering. Items that may incur a manufacturing default can be exchanged only for a like for like item.

All items are quality checked by 2 staff members prior to being shipped. If you deem your item to be applicable for an exchange, please contact us within 7 days upon receiving it. Please attach full sized photographs of your item(s) & description of the fault, which will help you obtain a more efficient solution from us. Please note that returning packages needs prior approval from our Customer Service Team via email.

Please confirm the shipping address before sending packages back to us, and please make sure to use tracked postage as we cannot be held responsible for loss or damage of items in the post. We follow a strict code of conduct under the Consumer Rights Act 2015.

What shipping options do you offer?

For UK shipping we use Royal Mail 2nd Class Signed For insured up to £50 delivery which starts from £3 and depends on the weight of your order. It is usually £5 up to 1kg/1 dress and can take to 2 – 3 working days from dispatch. We will provide tracking details once it is ready to dispatch.

We also offer Special Delivery Guaranteed Next Day insured up to £500 delivery which starts from £7 and depends on the weight of your order. We recommend requesting this option at the checkout, and we will email you to arrange further payment.

Republic of Ireland is £12 up to 1kg/1 dress and can take 3 – 5 working days from dispatch.

International shipping is usually £20 approx. up to 1kg/1 dress and can take 7-14 working days from ordering.

All items are sent tracked & signed for.

How do I wash my item?

Depending on the fabric, most items can be washed on a delicate wash at 30 Degrees, however we always recommend dry cleaning to ensure items look their best for as long as possible. Scuba fabric items contain high amounts of dye that can transfer onto light coloured clothing when being washed so please be aware of this.

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